FAQs

How should I store my coffee?

Keep it in a cool, dry place away from direct sunlight. An airtight container works great.

Our coffee is roasted fresh to order, so it arrives at peak freshness.

Shipping & Delivery

How long does shipping take?

All orders are roast to order and orders are processed and shipped in 2-5 business days with delivery taking 1-4 business days.

You'll receive a tracking number via email once your order ships.

Where do you ship?

Currently, we ship to all 50 US states.

International shipping isn't available yet, but if you're outside the US and want our coffee, reach out - we're exploring options.

How much does shipping cost?

Shipping is calculated at checkout based on your location, order size, and service. Standard shipping is $2, and we offer free shipping on orders over $30.

Shipping promos: Keep an eye on our Instagram and email list for occasional shipping offers.

Can I track my order?

Yes. Once your order ships, you'll receive an email with tracking information. You can also check your order status by logging into your account on our site.

My coffee hasn't arrived yet - what should I do?

First, check your tracking number (sent via email). If it's been longer than the expected delivery window or tracking shows an issue, contact us immediately at [my email] with your order number. We'll figure it out.

Returns & Refunds

What's your return policy?

We want you to love your coffee. If something arrives damaged, incorrect, or you're genuinely unsatisfied with the quality, reach out within 7 days of delivery and we'll make it right.

Options:

Replacement (we'll send you a fresh bag)
Refund (full refund to your original payment method)

What if my coffee arrives damaged or stale?

Contact us immediately with photos if possible. We'll send a replacement at no cost or issue a full refund - your choice.

Our coffee is roasted fresh to order, so this shouldn't happen, but if it does, we'll take care of you.

Can I return coffee if I just don't like the taste?

Coffee taste is subjective, and we get that. If you tried our coffee and it's genuinely not for you, reach out within 7 days of delivery. We'll work something out - maybe a different roast profile or a refund.

We're small and we care about building community, not just making sales. If you're unhappy, let's talk.

How do I initiate a return or exchange?

Email us at [my email] with:

Your order number
Brief description of the issue
What you'd prefer (replacement, refund, or credit)

We'll respond within 24-48 hours and get it sorted.

Orders & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex, Discover) and digital wallets (Apple Pay, Google Pay) via Shopify's secure checkout.

Is my payment information secure?

Yes. All transactions are processed through Shopify's secure payment system. We never see or store your full credit card information.

Can I cancel or modify my order?

Before it's roasted: Yes, contact us ASAP and we can cancel or adjust your order.

After it's roasted/shipped: Unfortunately no - since coffee is roasted fresh per order, we can't cancel once production starts. But if there's an issue, reach out and we'll work with you on a solution.

Can I buy your coffee in person?

Sometimes! We pop up at local farmers markets and community events around LA. Follow us on Instagram for announcements about where to find us next.

If you're a coffee shop, gallery, or retail space interested in carrying our coffee, reach out via our Contact page.

Do you do collaborations?

Yes - we love working with artists, musicians, photographers, and creators who align with the Drip In Motion vibe. If you have an idea for a collaboration (limited edition roast, co-branded content, event partnership), reach out. We're always open to creative projects.